Frequently Asked Questions

All our work is printed on the recently launched (May 2005) state of the art Epson 9800 wide format printer. This ink jet printer uses 8 different inks to render images of the very highest quality currently available on the digital fine art ink jet market. We use advanced Epson Ultra Chrome K3 Archival Pigment inks printing our images on a fine matte waterproof canvas.

Because every monitor displays colours differently, and because colour displayed on a monitor is fundamentally different to colour produced by ink, it's impossible to ensure that your print will look exactly like the version you see on your monitor.

However, our printing process is colour-managed from start to finish, using advanced monitor calibration techniques and bespoke custom printer profiles to ensure that our colours are rendered accurately and consistently every single time. We can also send you test proofs in the post for you to approve before we print your finished image.

Our art is printed using the very latest and most advanced ink technology from Epson which provides light fastness ratings of up to 108 years for colour and over 200 years for black and white. In practice however, the conditions under which our prints are displayed will vary and hence so will their light fastness.

As an extra precaution, we apply two coats of liquid laminate to our art to enhance UV protection and guard against scuffs and scrapes. This should result in at least 60 years of light fastness under normal light conditions.

We use an ultra-high quality 100% cotton artists canvas. It is water resistant, singl-sided, matte and flexible to ensure no cracking around the edges.

We include detailed care instructions with every one of our pieces. Like any work of art, our prints should be handled with care. Ensure your hands are clean and dry before handling. Grip only at the edges, trying to ensure minimum contact with the print at all times. To clean, simply dust gently with a soft dry cloth or duster. Do not use a wet cloth.

There is no minimum file size required - we can work with most file sizes, although obviously the bigger the file, the higher quality the image. We can even accept images taken on mobile phones. All our images are re-sampled in order to boost the pixel data in the image so we can output the image to bigger sizes without noticeable loss of quality.

Unless you indicate otherwise, we may crop your image in order to produce the best possible image for your chosen size.

Yes. We can produce a test print of your image, which we can post to you for approval. If you prefer we can send you a soft proof via e-mail although we recommend the hard copy proof so you can see the inks on canvas. Should you wish to make further amends to your proof, further test prints are charged at €10 each.For Warhol, Lich-Style and most Funky style prints, the preview is for viewing purposes only and cannot be changed. Therefore you should ensure that you are completely happy with the image you supply to us before we start work. If you do want to make changes or supply a new photo you will be charged the cost of your chosen style again.

We accept hard copy prints and negatives. Digital format can be supplied via the Image Submit tool on our website, on CD, by e-mail or via an FTP website such as www.wesendit.com. All hard-copy images will be returned to you with your finished order.

Yes. We can only produce Personalised Art from images in which you hold the copyright. Alternatively, you must obtain the consent of the copyright holder and confirm to us in writing that you have done so.

Yes. We can create bespoke sizes for you but this will mean ordering in bespoke stretcher bars and hence will take longer. Bespoke sizes are quoted individually.

We accept Visa, Mastercard, Laser and cheques which should be made payable to The Canvas Works.

We request full payment in advance, however this does not affect your statutory rights.

We try to be as flexible as possible regarding cancellations and adhere to European rules governing distance selling. For our range of Canvas Prints, you can cancel your order at any time up to 7 days after receipt of the print. However, you must pay the cost of securely and safely returning the goods to us. Due to the customized nature of Personalised Art, we cannot offer cancellation or refunds on these orders.

Returns of Non-Faulty Goods (limited edition range only)
If for whatever reason, you are not completely happy with your art, you may return it within 7 days of receipt for a full refund. Returned art must be sent by recorded delivery/courier, fully wrapped and in the same condition as you received it. We regret that we cannot refund the cost of returning the image to us. Non-Faulty Personalised Art cannot be returned.

Returns of Faulty Goods.
Where goods are faulty, full refunds or exchanges will be offered, but you must notify us of the damage within 24 hours of receipt of the goods. We can only accept returned goods that have been sent via recorded delivery so that you have proof of receipt. We will refund the cost of postage should your claim be accepted. Where the fault is minor in nature, we reserve the right to fix the fault and return the item to you.

For full details click on our prices and sizes page